Comments on: The reason I am an Apple fanboy.

By: Oliver Chesler

Oliver Chesler — Sun, 14 Jun 2009 23:34:43 +0000

Actually I think computers are just tools and I have nothing against Dells, etc… For the most part the machines are similar. So often I get lousy customer care that I thought I should give credit when I received the opposite. It would nice to think AppleCare figured I had some clout and that got me my machine earlier but hmm probably not.

By: rupert

rupert — Sun, 14 Jun 2009 22:09:01 +0000

First off, a disclaimer, I am an Apple hater.

Whilst your experience is good, it just shows that if you pay for extra support, you get good customer support. I own a Dell XPS and since it is an XPS (their slightly more upmarker version of laptop) I get free access (for the first year) to XPS support – meaning I get expediated customer care, including follow-up calls during and after any support request to make sure all is well.

Your story merely shows that you pay for the service you get….(and it kinda brushes over the fact that if you close and open the lid on your Apple too quickly, it completely borks your shiny piece of aluminium ;))

I also wonder if you are just an average run-of-the-mill Apple user who doesn’t DJ and write a blog (and thus doesn’t have the ability to publish his Apple experiences as easily) do you get the same kinda customer service?

By: Chris Edwards

Chris Edwards — Thu, 11 Jun 2009 13:34:03 +0000

SuperDuper + Time Machine = doubleplusgood.

But it’s times like these you realise why challenge/response authentication copy protection is a PITA, especially if implemented the Adobe way (if you’re machine fries, you have to wait for a call centre to accuse you of piracy to restore an authentication slot).

Native Instruments does this well because you can disable an authentication via the website, although it’s one of the situations where iLok is more convenient. Serial number authentication beats either, however.

By: pete23

pete23 — Thu, 11 Jun 2009 13:33:49 +0000

I recently had both my laptops stolen (2006 Macbook Pro, 2003 G4 Powerbook). I was 10.4, so no Time Machine, but I do keep backup disc images around. When the insurance delivered some shiny new kit, I was incredibly impressed with the way Migration Assistant cheerfully picked up everything from the disc image, copied my home files, created my user accounts, copied software across etc.

The only fly in the ointment was a broken install of NTFS-3G that I use on our big media disc.

By: Tom

Tom — Thu, 11 Jun 2009 13:02:27 +0000

Yep, Time Machine is great! It’s saved me before. You might want to have a look at SuperDuper, it’s also helped me out of some dodgy situations and it might be especially useful you too.

http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html

By: Frank

Frank — Thu, 11 Jun 2009 12:51:02 +0000

Good luck at Defqon….
Dont be afraid of the magic dragon!

And try to be a little bit carefull for all the kids at Defqon
:)